Legal information
Mizuu operates in Europe under the applicable European Union and United Kingdom legal framework. Here you'll find all the documents that govern your relationship with the platform. Start with the legal notice and the privacy policy if you want the essentials; the others apply depending on your role (adopter, shelter, vet, foster home) or the service you use.
Basic documents for every user
Specific terms by service or role
They apply when you use the corresponding service.
Terms and conditions
General rules for using the platform.
Adoption terms
Contract between shelter and adopter, donation and right of return. Mizuu safeguards it, it is not a party.
Shop terms
Payments, shipping, returns, warranties. Consumer Rights Act 2015.
Terms for shelters
Verification, balance, suspension and obligations.
Terms for vets
Plans, ranking, wallet, withdrawals.
Professionals and services
Who provides the service, commission, payments, cancellation, withdrawal and reviews.
Data processing agreement
Art. 28 GDPR agreement for clinics and shelters that keep their clients’ data on Mizuu.
Foster home terms
Role, responsibilities, end of fostering.
Neighbourhood rescue terms
Volunteering, ephemeral data, penalties for false alarms.
NFC collar terms
Purchase, ownership, processing of the person who scans.
Minors policy
Minimum age, children's data. UK GDPR / Children's Code.
Discrepancies and review
These texts are drafted by the Mizuu team based on the applicable regulations. If you find any discrepancy with the legislation in force, the latter prevails. For any questions, contact legal@mizuu.pet.
